Establish Secure Remote Access
Zoho Assist lets you build web-based remote connections to PCs, laptops, mobile devices, and servers. You can enhance your remote support experience with outsourced IT & MSP support, customer support, and IT help desk services.
- Remote Desktop Access
- Unattended Remote Access
- File Transfer and Session Recording
- Customization and Rebranding
Conduct Remote Support Session
Resolve issues quickly with on-demand or instant sessions that require no prior installation. You can connect with clients through voice or video chat for swift resolution and seamlessly move between monitors on their desktop.
- File transfer.
- Reboot and reconnect.
- Scheduled session.
Have Unattended Remote Access
The platform works on both Windows and Mac, offering various deployment options, and allows you to gain unattended remote access to manage devices anywhere, even without the customer present.
- Diagnostic tools.
- Record your sessions.
- Remote power options.
Utilize Screen Sharing
Zoho Assist empowers you to share your screen and collaborate with customers in real-time for meetings, demos, training, and support, saving time and streamlining communication.
- Hand over the presenter role.
- Draw, add text, and insert shapes.
- Share screen on mobile: Android and iOS.
Security- and Privacy-Compliant
Zoho Assist, a cloud-based solution, allows you to support your clients securely. It offers a web-based interface with two-factor authentication and SSL certification for added security. Additionally, Zoho Assist is compatible with major antivirus software.
- Action-log viewer.
- SSL and 256-bit AES Encryption.
- Timeout for idle sessions.
Customize and Brand Your Support Platform
Zoho Assist empowers you to share your screen and collaborate with customers in real-time for meetings, demos, training, and support, saving time and streamlining communication.
- Embed customer widget.
- Manage users and assign roles and privileges.
- Design multiple divisions within your organization.
