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Enrich Your Customer Relationships with Zoho CRM

Zoho CRM is a leading CRM solution trusted by over 250,000 businesses in 180 countries. It helps organizations stand out from the crowd by engaging with customers, generating and converting leads, and maximizing revenue. By bringing together multiple solutions under one roof, Zoho CRM helps businesses transform and achieve their goals.

  • High-End Adoption
  • Efficient Implementation
  • Maximized ROI

Zoho CRM Features

Engage Customers Wherever They Are

Reach your customers on their preferred channels – from phone calls and emails to live chat and social media. Real-time notifications keep you in the loop whenever a customer interacts with your business. You can even track how effective your communication is, discovering the perfect time and channel to connect with your customers.

  • Import customers' emails from directly inboxes to Zoho CRM.
  • Orchestrate your calls and sales
  • Associate your social media profiles to monitor conversations.

Save Time and Automate Your Operations

Boost productivity by automating your business activities and eliminating repetitive tasks. This allows you to streamline operations, build workflows, and take instant action to monitor activities. By automating your lead nurturing process, you can maximize the benefit of every incoming lead.

  • Set multiple rules in a single workflow.
  • Visualize and analyze the automation performance with Zia Intelligence
  • Apply sales practices via automation.
  • Automate post-email activities.
  • Zia Intelligence extracts patterns and proposes workflows.
  • Generate in-depth workflow reports

Get Real-Time Reports and Actionable Insights

Alnafitha IT accelerates business transformation through increased speed and efficiency, predictable outcomes, and clear visibility and monitoring of operations. This allows you to maximize productivity, minimize risk, and realize value faster.

  • Get inclusive reports that blend data from leads, contacts, campaigns, tasks, vendors, quotes, and much more.
  • Export and share reports with numerous formats and administer dashboard privileges..
  • Customize your reports and disclose effective stories with insightful charts.
  • Break down various facets of your business into cohorts to analyze their behaviors
  • Discover correlations between different metrics via quadrant analyses.

Leverage Conversational AI for Smart Selling

Zia Intelligence, your AI-powered sales assistant, makes it easy to extract valuable insights from your Zoho CRM data. With Zia, you’ll receive sophisticated lead and deal predictions, helping you identify the criteria for successful lead conversion and deal closing. You’ll also benefit from smart alerts, task reminders, and suggestions for the best time to contact your leads, all based on the history of successful interactions.

  • Talk and call Zia Intelligent
  • Predict the win probability of the ongoing deal and assign a scoring system.
  • Pinpoint sales anomalies in real time with Zia to instantly act on.
  • Get the most out of your emails with Zia by enriching customer information and prioritizing your responses.
  • Boost your productivity with insightful recommendations.
  • Generate in-depth workflow reports
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