Deliver AR-Based Assistance Software
With Zoho Lens, you can provide your customers with augmented reality-based remote assistance. Simply access a user’s smartphone camera from your desk to see the problem with equipment and resolve it instantly. Zoho Lens’s unmatched features help you diagnose issues, fix them, and get things done on the spot.
- AR Overlay
- Remote Assistance
- Product Visualization
- Training and Education
Zoho Lens Features
Live Camera Streaming
Provide impactful support to your customers by accessing a high-definition live camera stream from their smartphones or smart glasses. This allows you to see issues clearly and provide instructions right from your desk.
Illustrate Using 3D Objects
Zoho Lens enhances communication between technicians and end-users by adding extra information to the ongoing stream. Users can easily pinpoint specific locations on the screen by adding annotations and arrows. Both parties can also draw on the screen using a pencil tool and take advantage of the complete editing tools available.
Utilize Smart Glass Support
Zoho Lens integrates with major smart glass vendors, enabling technicians to receive instructions while working hands-free, going beyond traditional support and smartphone limitations to deliver distinctive assistance.
Capitalize on VoIP and Text Chat
Provide impactful support to your customers by accessing a high-definition live camera stream from their smartphones or smart glasses. This allows you to see issues clearly and provide instructions right from your desk.
Freeze Camera Stream
To analyze technical details in depth, you can freeze the camera stream, creating a still image for closer inspection. This allows for a deeper understanding of the issue, leading to insightful actions.
Capture Snapshots of the Camera Stream
Technicians can receive instructions hands-free while working, going beyond traditional support and smartphone limitations. Zoho Lens integrates with major smart glass vendors to deliver distinctive assistance.
Capitalize on VoIP and Text Chat
Zoho Lens’s built-in chat eliminates the need for external messaging apps during sessions, enhancing your interactive visual assistance capabilities through VoIP and text chat.
Freeze Camera Stream
For a detailed analysis and discussion of technical issues, freeze the camera stream to create a still image. This allows for closer observation, leading to insightful actions.
Capture Snapshots of the Camera Stream
Technicians can receive instructions hands-free while working, going beyond traditional support and smartphone limitations. Zoho Lens integrates with major smart glass vendors to deliver distinctive assistance.
Generate Session Analytics
Session reports provide your Super Admins with a comprehensive view of all activities by organization members. These reports include start time, session duration, session video, session title, operating system, and device IP address.
Manipulate Mobile SDK
By integrating remote assistance capabilities into your mobile app using our mobile SDK, you can expand your reach to customers. This will allow your end users to join sessions directly from your app.
Manage Your Technicians Efficiently
By assigning permissions and roles to your IT technicians based on their skillsets, you can restrict certain cases or issues to them. This tailored approach allows you to deliver a unique customer experience.