Stir up Your Customer Service Operations
Zoho Desk transforms customer service and drives business operations by offering a context-aware help desk solution. This helps maximize agent productivity, improve customer experience, and enhance loyalty.
- Ticket Management
- Agent Productivity
- Customization and Automation
- Analytics and Insights
Manage Tickets and Customer Requests
Zoho Inventory helps you organize, customize, and group your items and orders. You can gain full visibility over your stock details, including stock on hand, committed stock, and available items. The Items module automatically updates when orders are fulfilled.
- Have a self-service portal for multiple brands.
- Organize your help desk to mirror your company’s structure.
- Communicate through email, telephony, social media, and live chat.
Power up Your Team with AI
With Zoho Inventory, you can manage multiple warehouses, track stock transfers between them, and generate insightful reports. Add multiple warehouses to your system and monitor stock movement between your store and warehouses all from a single platform.
- Get notified whenever a change happens in a ticket.
- Oversee Zia’s statistics from a unified dashboard.
- Zia assigns the appropriate tags for obtained tickets.
Empower Your Customers with Self-Service
Let your customers find answers quickly by embedding self-service capabilities into your website and mobile apps. This allows them to search for solutions to frequently asked questions on their own.
- Create your own knowledge base.
- Establish a community of your customers.
- Create a multi-branded self-service portal.
Enable Agents to Cheer up Customers
With Zoho Inventory, you can manage multiple warehouses, track stock transfers between them, and generate insightful reports. Add multiple warehouses to your system and monitor stock movement between your store and warehouses all from a single platform.
- Manage tickets on the go.
- Integrate with Zoho CRM.
- Make your ticketing system efficient.
Automate All Repetitive Activities
By automating repetitive tasks and managing processes, you can help your teams save time and effort. Assign each ticket to the right agent, and visualize progress for both agents and customers to keep everyone informed about incidents.
- Regulate SLAs and escalations.
- Stimulate workflows.
- Craft layouts, blueprints, and custom functions.
Monitor Your Team’s Performance
Visualize your team’s performance with a brilliant dashboard that tracks time spent on tasks and the status of tickets. This allows you to generate reports and obtain actionable insights into your employees’ performance.
- Reports and dashboards.
- Time-tracking functionalities.
- A mobile app for hands-on management.